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Terms & Conditions

INTRODUCTION:


Chocogenie provides website features and other products and services to you when you visit or shop at www.chocogenie.com, to use our products or services. Chocogenie provides the services subject to the following terms and conditions.

By using Products or Services through www.chocogenie.com, you willfully out of free will unconditionally agree to these below conditions.

 

ELECTRONIC COMMUNICATIONS:


When you use any of Chocogenie service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail / text message. You agree that all agreements, notices, disclosures  and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

YOUR LOGIN ACCOUNT:


If you register yourself with the portal, you are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility of authencity of the information and for all activities that occur under your account or password. However, Chocogenie reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion with no damage or demure payable to you.

 

RISK OF LOSS:


All items purchased through electronic mode through this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (shipping partner) for dispatch.

 

DISPUTES:


Any dispute or claim relating in any way to your use of any Chocogenie Products / Service, or to any products or services sold or distributed by Chocogenie or through www.chocogenie.com will be subject to exclusive jurisdiction of court of Vadodara.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

 

RETURNS, REFUNDS AND TITLE:

 

 Chocogenie does not take title to returned items. Any case of refund or cancellation is at sole discretion of Chocogenie.

Once order process for dispatch, cancellation will not be allowed.

 

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.  We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

 

SHIPPING POLICY:

 

1.Shipping address, pin code & contact information should be correct and any delay in delivery due to any incorrect information would be sole responsibility of customers.

 

2. The Recipient name, and two contact nos. are must so that delivery is done easily.

The sender’s name and contact no. is also impt

 

3. Please mention the message not more than 10 words that you want on the shipment / product

 

4. As we deliver nation wide cause of certain state policies we might not be able to delivery then in that case all we can do is try or give you  refund for the same amount.

The state policies keep changing which is why it is difficult to confirm.

 

5. Shipment generally takes about 2-15 working days , thus request you to please place your order well in advance

 

6. AS we are into customized work , and have the shipments going from Ahmedabad, Mumbai & Vadodara the exact date of delivery cannot be committed

A gift received in advance is always a pleasure thus please order early !

 

For more queries pls feel free to write to us at

info@chocogenie.com or Customer Care – Cal /wats app - +918866590910